Privacy Policy
Last updated: March 13, 2026
Lume ("we," "us," or "our") operates the lumesend.com website and the Lume email engine software. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, join our waitlist, or use our services.
1. Information We Collect
1.1 Information You Provide
- Waitlist & Account Data: When you join our waitlist or create an account, we collect your email address and, optionally, your name.
- Domain Audit Data: When you use our free Domain Health Checker, we receive the domain name you submit. We do not store these lookups — they are processed in real time and discarded.
- Communications: If you contact us via email or social media, we may retain the content of those communications.
1.2 Automatically Collected Information
- Log Data: Our servers automatically record information such as your IP address, browser type, referring URL, pages visited, and timestamps.
- Cookies: We use essential cookies to operate the site. We do not use third-party advertising or tracking cookies.
2. How We Use Your Information
- To process waitlist signups and send you product updates.
- To provide the Domain Health Checker service.
- To communicate with you about your account, support requests, or product announcements.
- To improve, maintain, and protect our website and services.
- To comply with legal obligations.
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: We use Resend for transactional email delivery and Cloudflare for DNS & CDN services. These providers process data on our behalf under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
4. Data Storage & Security
Your data is stored on servers we control. We use industry-standard security measures including:
- TLS/HTTPS encryption for all data in transit.
- Encrypted database connections (PostgreSQL).
- Rate limiting and IP-based abuse prevention.
- HSTS headers and modern security policies.
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain waitlist and account data for as long as your account is active or as needed to provide services. You may request deletion at any time by emailing hello@lumesend.com.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Portability: Request your data in a machine-readable format.
- Objection: Object to certain processing of your data.
To exercise any of these rights, contact hello@lumesend.com.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: hello@lumesend.com
Website: lumesend.com